Check out How To Redeem & Campaign Full Terms and Conditions Here.

Dear Customers,

Hari Raya is just around the corner. Caixun Malaysia wants to celebrate this festive season with you and your family by giving away FREE Raya Gifts - Extended Warranty + Mini Wireless Keyboard* and what?! You could even stand a chance to win away Xiaomi Mi 11 Lite LTE with purchase of Caixun Android TV in Malaysia!

Have a look at below prizes that you could stand a chance to win: -

Campaign period: 16 April 2021 to 16 May 2021

To be entitled for Caixun  Raya Free Gifts and participate in this Raya Lucky Draw campaign, follow simple steps shown below*: -

a) Purchase Caixun Android TV from any Caixun authorized offline/ online stores in Malaysia.

b) Completed the e-Warranty registration on Caixun Malaysia Official website (www.caixun-global.com/my/) throughout the campaign period.

One (1) submission equal to one (1) entry. Each participant is eligible for one (1) entry only, based on proof of purchase/ receipt/ Caixun Android TV serial no. submitted. Duplicate entry shall be calculated as one (1) entry, based on clause (8) herein mentioned.

The drawing method will be in a randomized drawing from all eligible entries received at the end of campaign and in accordance with this campaign  Terms and Conditions.  The draw will be performed by a random computer process.

*Terms and conditions applied. For full terms and conditions, please read through below.

For help support, kindly contact us via:

1. Customer support team at +03 5115 0515 for assistance (Monday - Friday, 9am - 6pm) or;

2. Drop an email to myservice@expressluck.com or;

3. WhatsApp live chat us at +01 9335 0515 or;

4. Message us on our Official Facebook Page - @CaixunMalaysia

We thank you for participating and we hope you have a wonderful time using Caixun Android TV.

Ceria Raya Bersama Caixun Y2021 Campaign: Full Terms & Conditions

1. Ceria Raya Bersama Caixun Y2021 Campaign (the “Campaign”) is organised by “Caixun Malaysia Sdn. Bhd.” (the “Organiser”).

2. The Campaign is open to all Malaysians aged 18 years and above, except for the employees of the Organiser including their immediate family members, their advertising and sales promotion agencies, as well as principals and sub-distributors.

3. Persons under the age of 18 years (“Minor”) may not participate unless their parent or legal guardian has reviewed and agreed to these Terms and Conditions. If You are a parent or legal guardian permitting a Minor to participate, You agree to: (i) supervise the Minor’s participation; (ii) assume all risks associated with the Minor’s participation, (iii) assume any liability resulting from the Minor’s participation; (iv) ensure the accuracy and truthfulness of all information submitted by the Minor or, if required by the laws of Your jurisdiction, submit all required information truthfully and accurately on behalf by the Minor; and (v) assume responsibility and are bound by these Terms and Conditions for the Minor’s access and participation.

4. The Campaign consists of a lucky draw event, which starts on 16 April 2021 at 00:00, and ends on 16 May  2021 at 23:59 (“Campaign Period”). Any entries received before/ after the Campaign Period will not be entertained and will be disqualified.

5. The Organiser reserves the right to amend, extend, or terminate any part or all of the Campaign at any time without prior notice.

How to participate the campaign

6. Subject to the terms and conditions below in this section, participants who wish to participate are required to:

a. Purchase Caixun Android TV from any Caixun authorized offline/ online stores in Malaysia.

b. Completed the e-Warranty registration on Caixun Malaysia Official website (www.caixun-global.com/my/) throughout the campaign period.

7. Below are steps to e-Warranty registration for your Caixun Android TV:

a. Browse to www.caixun-global.com/my/.

b. Click on “Menu” tab on top right corner.

c. Browse down and click on “E-warranty Registration” tab.

d. Fill up relevant details shown on the page for e-Warranty registration.

e. Customer has to upload (i) official purchase receipt (ii) Screen-shot of “Like” Caixun Malaysia Official Facebook Page (iii) Screen-shot of “Share” Caixun Malaysia Official Facebook Page.

f. Click “Submit”.  

g. By submitting your e-Warranty request, we hereby acknowledge that customers agreed to the conditions of warranty and campaign terms and conditions as stated.

8. One (1) submission of e-warranty registration equal to one (1) entry. Each participant is eligible for one (1) entry only, based on proof of purchase and Caixun Android TV serial number submitted.

9. Duplicate entry shall be calculated as one (1) entry, based on clause (8) herein mentioned.

10. Proof of purchase is needed to participate in this campaign. Participants are required to attach the proof of purchase during the submission of e-Warranty registration.

11. Each winner is entitled to win away one (1) prize only throughout the campaign period.  

Raya Lucky Draw: Methods of Draw

12. A total of six (6) winners will be selected at the end of campaign.

13. The drawing method will be in a randomized drawing from all eligible entries received at the end of campaign and in accordance with these Terms and Conditions.  The draw will be performed by a random computer process.

14. Winners announcement will be made within fourteen (14) working days after the campaign ended, it will be posted on Caixun Official Facebook Page.

15. Winners will receive call by Caixun Malaysia Official Service Contact @ 0193350515.

Raya Free Gifts: Extended Warranty and Lucky Draw Prizes Entitlement

16. With each E-warranty registration per receipt/ proof of purchase/ Android TV Serial No, customer is entitled for:-

a. Additional 1 year warranty for free

b. One (1) Mini Wireless Keyboard for free

c. One (1) entry for luck draw campaign

17. For free extended warranty full Terms and conditions, customer may refers below link: https://www.caixun-global.com/my/extended-warranty-campaign-tnc

18. The lucky draw prize(s) are fixed as below, further request of change/ exchange shall not be acceptable:-

19. All lucky draw prize(s) mentioned in clause (18) are not entitled for any warranty by organiser. In the case of defect/ service/ repair needed, winners are to bear the responsibility at it sole discretion.

Other Terms & Conditions:

20. The Organiser shall not be responsible and disclaims any liability for any inaccurate prize details supplied to any participant by any third party connected with this Campaign.

21. The Organiser reserves the right at its absolute discretion to substitute any of the prizes with alternative prizes of similar value at any time without prior notice. Prizes are not redeemable for cash, vouchers or any other items and are not transferable.

22. The Organiser reserves the right to disqualify entries that are incomplete, illegible, submitted beyond the deadline, or entries without proper proof of purchase.

23. The decision of the appointed panel of judges is final. No correspondence, queries, appeal or anything similar will be entertained.

24. All winners from the campaign will be notified by WhatsApp/ Facebook Private Message/ Email. Winners will also be announced on Caixun Malaysia official Facebook page. If the winner cannot be contacted after three (3) attempts consecutively, the Organiser reserves the right to disqualify the Participants and the next qualified Participants will be selected.

25. Prizes will be delivered to their respective winners.

26. Winner are entitled to win only one (1) lucky draw prize throughout the campaign period.

27. All prizes are bound to the terms and conditions attached to the prizes and must be claimed within the stipulated time frame, otherwise the Organiser shall reserve the right to have it forfeited.

28. The Organiser shall have no liability to the participants in any respect whatsoever. All participants are fully responsible for any costs incurred due to injuries, damages or claims whether directly or indirectly caused by their participation in the campaign, publicity programmes, prize presentation ceremony and from the redemption/usage of the prizes.

29. Participants shall be solely responsible for any taxes or duties payable, insurance and other additional costs involved as a result of participation in this Campaign or winning/using any prizes thereunder. By accepting/using any prizes, participants agree to indemnify the Organiser, all its business partners and other parties related to the campaign, including their directors, officers, employees and agents from any claim, prosecution, judgement, damages, loss or liability incurred and against any failure to remit the tax payable to the relevant authorities related to his/her participation in the Campaign and his/her acceptance, redemption or use of any prizes.

30. By participating in the campaign, the participant(s) agree and consent to give the Organiser the rights to use his/her personal particulars and/or information for the purposes of including, but not limited to advertising and/or any other forms of publicity from time to time without any fees, costs and expenses. The participant(s) may make his/her request via email to the Organiser (myservice@expressluck.com) in the event he/she intends to withdraw his/her consent to disclose any personal information held by the Organiser.

31. The Organiser reserves the right to amend any terms and conditions of the Campaign at any time without prior notice.

32. All images and artwork used for the Campaign are for illustration purposes only.

33. Caixun Malaysia reserved the right to appoint a third party (3^rd) vendor or service provider to handle the fulfilment or making available of the item and delivery of the item to you (“the appointed delivery service provider”). By providing your personal information including name, delivery address, contact numbers, email address and other information to Caixun Malaysia, Caixun Malaysia can use/ disclose to the appointed delivery service provider for the purpose of delivery service.

34. If any Prize(s) are return to Caixun Malaysia or the appointed delivery service provider “unclaimed”, the customer may request Caixun Malaysia or the appointed delivery service provider to redeliver the unclaim Prize(s) to the customer, but the customer need to bear the full delivery cost of the unclaimed Prize(s).

35. If the customer did not receive the Prize(s) upon the expiry of 30 working days after the campaign period ends, it will be the responsibility of customer to inform Caixun Malaysia no later than seven (7) working days from the Prize(s) receipt expiry and Caixun Malaysia will arrange for the delivery of the Prize(s) to the customer upon receipt proof of non-delivery from appointed delivery service provider. The customer will not have any recourse against Caixun Malaysia if the customer allow the expiry of the said 7 working days and the customer will be considered to have had received and accepted the Prize(s) in good order.

36. Delivery will be made within Malaysia only. Caixun Malaysia reserve the right to refuse or disqualified or reject customers who key in other countries address.

37. Caixun Malaysia shall not held responsible or liable for any delay or non-delivery, lost, damage or stolen of Prize(s).

38. The terms and conditions herein shall be governed by laws of Malaysia and any dispute arising out of or in connection with the terms and conditions and this campaign shall be referred to the exclusive jurisdiction of courts of Malaysia.

39. By participating the Campaign, you agree and accept the full terms and conditions mentioned herein.